|Fatima Singletary is the August 2013 Employee of the Month|
Fatima Singletary is the August 2013 Employee of the Month. Fatima works in Pathology and Laboratory Medicine as a Lab Support Services Specialist and has been with All Children's since 1994. Fatima was recognized for her Service Excellence by a nurse who wrote:
While taking care of a 5-year-old patient who was very shy, her parents approached me to question about her lab draw the next morning. They stated they were unable to stay the night with their daughter, and asked if she was to be "poked" in the morning by the lab. After explaining to the parents what labs were to be drawn, the father made a special request for Fatima. He explained that during his daughter's last extended stay on our unit, Fatima was always her favorite, was able to talk to her, and calm her down. After the parents left, I made a call to the lab. I was informed that Fatima was assigned to a different floor, but Fatima would be notified this certain patient was requesting her to do her draw. Early the next morning when the doors opened, Fatima came to our unit just to draw my patient's lab, and then she went back to her assigned floor. When Fatima walked into the room, the patient smiled for the first time all night. Fatima was able to get the labs on the first "poke," and she even picked out a pretty band aid for my patient. I cannot express how amazing Fatima is with all of our patients, and how much this meant to me as a nurse.
Fatima's supervisor added:
Patients, families and employees routinely say 'We only want Fatima, we love Fatima, and Fatima is the only person that can get my blood.' These are just a few of the phrases I hear on a regular basis. Fatima brings with her a sense of calmness and a sense that 'everything is going to be ok.' I have watched her calm the smallest of babies in the NICU to kids of all ages in our Outpatient Care Center. As long as I have been her supervisor I have never encountered a person that had a harsh word to say about her. All Children's has been blessed with almost 20 years of her smiles and laughs, funny faces and hugs. I can only hope we are blessed with her gift for 20 more years!
Fatima, thank you for your outstanding Service Excellence and all you do for our patients and families and ACH staff. Congratulations for receiving the All Children's Hospital Employee of the Month honors!