|Shauna Miller is the September 2012 Employee of the Month|
Shauna Miller is the September 2012 Employee of the Month. Shauna works at All Children's Outpatient Care, East Lake as an Office Supervisor and has been with All Children's since 2010.
I have no idea how Shauna does it all! She has multiple roles at East Lake, our vital office manager and a parent! As Office Supervisor she is visible with an open door policy, she handles EQ health and supports the clinical staff in the front office. As a mother, she has experience and knowledge of children with special needs and is able to empathize with so many of the parents that come to All Children's. Her knowledge is a huge resource when parents have difficulties with authorization, need help with funding options, need advice relating to referrals in our system, or anything relating to the needs of our families. Shauna is able and on multiple occasions has taken the time out to counsel these families. She has helped so many of my families by providing accurate information, education and being able to speak from her personal experiences.
Shauna is superwoman, she stays level headed with a positive attitude as she juggles her job, parenting responsibilities, and night school to further her education. Her dedication to all of her roles is amazing. She is such a dedicated team member. She always goes above and beyond for our families and co-workers. Shauna is such an inspiration to our East Lake team!
Shauna's Department Director added:
Shauna accepted this role while in the midst of working on her degree in Health Care Management, and raising three children. During our Center expansion Shauna assisted with any and all assignments to keep East Lake 'afloat' with the onset of the eHealth process for gaining patient authorizations. All was done with a positive and upbeat attitude. She is an absolute joy to work with for our entire staff and she is indeed my right arm with regard to office procedures. No task is too large, complicated or time-consuming for Shauna. She takes all in stride and works hard and efficiently to ensure a positive result for staff and families alike. East Lake is fortunate to have her and this nomination speaks for the entire staff.
Shauna, thank you for your wonderful Service Excellence, the way you manage the East Lake office, and all you do for our patients and their families. Congratulations for receiving the All Children's Hospital Employee of the Month honors!