Posted February 6, 2014
|Cecilia (CeCe) Barnett is the February 2014 Employee of the Month|
Cecilia (CeCe) Barnett is the February 2014 Employee of the Month. CeCe works as a housekeeper in Environmental Services and has been with All Children's since 2012. CeCe was recognized for her Service Excellence by a parent who wrote:
My son was a patient in the CVICU and had a heart cath. I was physically and emotionally exhausted. After walking my five-day-old baby to the cath lab, I came back to the room crying. Ms. Barnett came in to clean my son's room and as soon as she saw me she asked if she could get me a cup of water. Such a simple gesture made with so much kindness and attention was so needed by me at that time. She brought me and my mother-in-law a cup of ice water and then proceeded to clean the room. Once she was finished cleaning she reminded us she was there if we needed anything at all and she would be so happy to help us. She left her card and then left our room. These are the simple acts that make dealing with procedures a tad easier.
CeCe's Department Director added:
I cannot say how many times each month we receive comments from parents stating that CeCe has brightened their day. Keep in mind she is responsible each day to "hospital grade" the equivalent of an 11,000 square foot house with 28 bathrooms in it. Her smile and kind words are sometimes just what the doctor ordered for some of our parents and staff. CeCe helps to train newly hired employees and educates them about All Children's Service Standards and Service Excellence. The education doesn't stop with the Environmental Services staff but continues with everyone CeCe comes into contact with. She also trains coworkers to make towel animals. Recently there was a parent who stated that CeCe was cleaning her son's room when she noticed he was crying and she asked him why. The little boy responded he had been in the hospital a while and missed his dog. CeCe made a towel animal dog and said, "Here you go, you can have him while you're here and you won't miss your doggie so much." The little boy had a huge smile and his Mom was amazed by this great act of kindness.
CeCe, thank you for your wonderful Service Excellence and all you do for our patients and families and staff. Congratulations for receiving the All Children's Hospital Employee of the Month honors!