Congratulations to Alicia Geiger, RN who is the June 2012 DAISY Award Recipient. Alicia works in our Neonatal Intensive Care Unit (NICU). The DAISY Award is presented monthly to an All Children's Hospital Nurse that has provided extraordinary service to our patients.
A family recently sent the following letter:
Our daughter was born with breathing distress and was admitted to the Neonatal Intensive Care Unit (NICU). My wife and I were fortunate to have Alicia as our nurse on two separate occasions. Our family is happy to nominate Alicia for a DAISY Award.
Alicia's attention to detail provided demonstrative proof of the high quality care she gave our daughter. While it may seem like a small deal among all the medical actions she performed, Alicia took the time to complete the "Family Information Board" in our NICU room. Having the board filled out provided us with stability by knowing the name of our nurse along with feeding times and other important information. It only took a minute to fill this out, but Alicia made sure it was completed. Her efforts did not go unnoticed. This provided an added peace of mind for our family at a traumatic time in a confusing and foreign atmosphere.
Alicia was also extremely sensitive to my wife's personal needs. Since my wife had just given birth a few days earlier, she was in need of a personal item that she had left at home. She asked Alicia if there was a way to get this item. Within twenty minutes, Alicia had located the item and brought it to my wife. We knew the compassionate care she was giving us was also being given to our baby. This slightly eased the blow of having our baby in the NICU.
Most importantly, Alicia was our nurse the day our daughter had her breathing tube removed. Alicia said that if all went well, my wife would be able to hold our daughter. This would be the first time she would be held by someone since she had been born. It was the end of Alicia's shift by the time our baby had her tube removed and had rested a bit. Alicia made the extra effort to put our daughter into her mother's arms before ending her shift. Alicia could have left that task to the night nurse, but she followed through with her promise to us. It was evident that our daughter had been through quite an ordeal and was in need of some solid human contact. Alicia took the time to ensure that happened. Needless to say, Alicia's compassionate care created a memory for our family that will be remembered for the rest of our lives.
While in the NICU, we also witnessed Alicia's tremendous ability to work within a team. Successful teamwork requires knowing when to rely on your team for help. When Alicia needed to move our daughter's IV needle, she immediately recognized the condition of her veins and called another nurse to assist. This demonstrated her commitment to providing high quality care through the use of successful teamwork.
Alicia's department director added:
"Alicia began her ACH career as a new graduate nurse on the 8th floor. She transitioned to the NICU four years ago," said Cindy Driscoll RN, BSN, MS, Director of the Neonatal Intensive Care Unit (NICU). "She exemplifies the service standards in her daily practice. I have seen Alicia interacting with families and am so impressed with her caring approach. She is extremely calm and quiet and actively listens to the families which helps in the formation of a good working relationship. I am fortunate to have been the person who hired Alicia and I am so proud of how she has grown in her role. She is an excellent nurse and role model for nursing."
Thank you Alicia, for your service excellence to All Children's Hospital and your continued passion to pursue perfection.