As a patient, you and your family have the right:
1. To expect privacy and respect while you receive your health care.
2. To always receive polite and respectful care.
3. To expect timely and reasonable answers to your questions.
4. To know who is in charge of approving and doing your procedures or treatments.
5. To know the name and professional status of your caregiver.
6. To be informed of rules that apply to your conduct.
7. To be educated about patient safety issues and how to communicate concerns to staff related to safe patient care and environment.
8. To know what services are available to help you, including an interpreter.
9. To be told by your health care provider of your condition, plan of care, risks, benefits and outcome.
10. To be told of medical choices for care or treatment.
11. To refuse treatment, except that written by law, and to be told of the effects of your choice.
12. To be given complete information and advice on the financial resources and payment plans, upon request.
13. To receive access to medical treatment or facilities no matter your race, sex, creed, sexual orientation, nationality, religion, disability, or source of payment.
14. To be given, upon request and before treatment, a reasonable estimate of charges for health care.
15. To be given a copy of your bill and to have the charges explained, upon request.
16. To know whether the healthcare facility and providers accept Medicare Assignment rates, upon request and before treatment, if the patient is covered by Medicare.
17. To know if medical treatment is for experimental research and to say "yes or no" to the treatment.
18. To take part in decisions about the plan of your health care.
19. To have access to professionals to help you with emotional and/or spiritual care.
20. To practice your cultural values and spiritual beliefs, as long as they do not interfere with the well-being of others and are within the limits of hospital policy and the law.
21. To be given care that is sensitive to one's developmental needs.
22. To take part in the discussion of ethical matters about your care.
23. To talk with another doctor or specialist at your own request and expense, or to ask for a transfer to another health care provider, providing it is medically acceptable and the other provider will accept your transfer.
24. To receive treatment for any emergency medical condition that will get worse if not treated.
25. To expect a timely response when you complain of pain.
26. To participate in decision-making and be informed of your options in pain management.
27. To inspect and obtain a copy of your designated record set, in accordance with policy. A designated record set is basically a group of records All Children's uses to make decisions about individuals, such as the medical records and billing records.
28. To request amendment to your designated record set in accordance with policy.
29. To receive an accounting of your medical information disclosures in accordance with policy.
30. To request restrictions concerning how All Children's uses or discloses your medical information in accordance with policy.
31. To request that All Children's communicate with you about medical matters in a certain way or at a certain location in accordance with policy.
32. To receive a copy of the All Children's Notice of Privacy Practices.
33. To discuss advance directives and/or appoint a surrogate to make health care decisions on your behalf to the extent permitted by law for adult patients.