Patient/Family Concerns or Complaints

All Children's goal is to provide patients with the best possible care. If patients or families have concerns or complaints about their care, we provide a way to discuss them. Please tell us about your concerns so we can answer them quickly, and in a way that is reasonable and follows Hospital policy.

  • The first thing to do is tell the doctor, nurse or other care provider about your concerns or complaints. Any All Children's employee will immediately try to provide an answer. The employee will ask his/her supervisor to help, if needed.
  • If you do not think your concern is addressed quickly or if you want to discuss the issue with someone other than the supervisor, the department's management team will start the All Children's grievance process.

If you are not satisfied that we have addressed your concerns or complaints, you also have the right to contact the Joint Commission, an independent, not-for-profit organization that evaluates hospitals like All Children's. To report any concerns or complaints about All Children's, contact the Joint Commission's Office of Quality Monitoring by calling 1-800-994-6610 or emailing complaint@jcaho.org.

 

Rev. 6/28/12