For Patients & Families

Almost any visit to a hospital for a child is difficult. At All Children's Hospital we have gone out of our way to make the experience as easy as possible, and to remove as much anxiety from every child's visit as we can. With that in mind, we offer these answers to common questions and resources for preparing you and your child for your visit.

Your Child's Visit

In the Your Child's Visit section there are a variety of resources designed to help you and your child prepare for your visit to All Children's Hospital. We have online photo tours for children being treated on an inpatient or outpatient basis.

There are great resources for parents as well:

Visiting a Patient

If you're coming to visit a patient at the hospital there are some things that you'll want to know, and some things we want you to know before arriving. You'll be prepared after reviewing our Visitor Information guide.

Accommodations

Immediate families of our patients may be able to stay at one of our three Ronald McDonald House locations. We also maintain a list of hotels who offer accommodations nearby.

Programs and Services

Get an overview of the programs offered at the hospital in our Programs and Services pages.

Patient Accounts & Professional Billing

Learn about the billing process, frequently asked questions, and locations to pay your bill.

Family Representatives

The All Children's Hospital Family Representatives are non-medical/neutral liaisons for you, your child and your family.

We believe in patient and family-centered care and advocate open communication between our patients, their families and the entire healthcare team. We are here to help you.

Family Involvement: Ways to Get Involved

Here at All Children's, we use a shared governance structure for decision-making. This means that hospital leaders, staff, physicians, patients and family members sit together on various councils and committees so that all perspectives can be heard to shape decisions that pertain to patient care and overall patient experience. Many of the decisions that are made relate to promoting quality and patient safety.

Councils meet once a month on the All Children's Hospital campus. Meetings are held during weekday business hours.

Support, Community, and Physicians

  • Our support links section has a wealth of resources of a variety of types, from support groups to financial assistance
  • If you're looking to create a space where you can share your story online with your friends and family, get set up with CarePages
  • If you're looking for a primary Pediatrician, please call our Pediatric Physician Referral service, and we'll help you find the right one for you
  • Our Community Programs at All Children's Hospital offer a number of classes and programs

Service Excellence

An extraordinary job requires extraordinary people - and there are many of them at All Children's Hospital. If you have had a great experience with one of our employees please feel free to share it with us -- use our online Service Excellence Nomination Form to nominate a nurse for the DAISY Award, an employee for for Employee of the Month, or one of our residents for Resident of the Quarter.