Posted September 6, 2013
|Marina Thompson is the September 2013 Employee of the Month|
Marina Thompson is the September 2013 Employee of the Month. Marina works in Emergency Center Admissions as an admissions coordinator and has been with All Children's since 2012. Marina was recognized for her Service Excellence by a colleague who wrote:
Marina took me under her wing when I began at All Children's. When I first started out as "the new girl" Marina made sure she mentored me through my training. She always gave me constructive feedback and praise. Her motivation made settling into my position at All Children's very welcoming. This could have been a very stressful time, but Marina's empathy and guidance during this transition in my life was so important to me - she demonstrated to me the heart of All Children's Hospital and had me confident with my co-workers. Marina walked me out to my car every night to show me the way. She even had me show her around the campus to ensure I could safely find my way around by myself.
One night as we were leaving, we passed a couple who appeared genuinely distraught. Mid-sentence in our conversation Marina instinctively asked the couple, "Can I help you?" They explained their child was transferred to All Children's and they left their home without any cash or credit cards and all they had with them was their checkbook. They tried to write a check for "cash" at a local business, but the business denied it. The mother was obviously upset, but Marina quickly asked, "will $20 help you out?" The look of gratitude the parents expressed when Marina unconditionally offered her support was priceless. The giving, caring and heart Marina showed this couple inspired me. Marina went to the ATM and then handed the mother the money saying, "You can repay me by giving the money to a security officer, or donating it, and if you can't, just help someone out along the way down the road." Marina is a genuine example of a person who practices wonderful Service Excellence.
Marina's Department Director added:
Marina works very hard every day to ensure the people she registers, works with and meets along the way are greeted with a smile and treated with kindness and compassion. She takes immense pride in her job and is always willing to help whenever and wherever needed to provide outstanding Service Excellence to our patients, families and staff.
Marina, congratulations for receiving the All Children's Hospital Employee of the Month honors!